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Who You’ll Hear
Kati Kleber, MSN RN – Nurse educator, former cardiac med-surg/stepdown and neurocritical care nurse, author, and speaker.
Melissa Stafford, BSN RN CCRN SCRN – highly experienced and currently practicing nationally certified neurocritical care nurse.
Megan Brunson, MSN RN CNL CCRN-CSC, former President of the American Association of Critical Care Nurses (AACN)
What You’ll Learn
- Role of a Supervisor
- Chain of Command
- Advice for New Nurses
- Conflict with Physician
- Night Shift Supervisor
Understanding Nursing Leadership
Ever wonder about how the bedside nurses work with nursing leadership? We interview Megan Brunson, a current practicing nursing supervisor, and discuss how the bedside nurse can leverage leadership in various patient situations.
Please note, in this episode, we talk about the AACN a lot – this stands for the American Association of Critical-Care Nurses.
The Role of A Supervisor
This can be different at different facilities. This is generally what this role means:
- Some hospitals call them assistant managers
- Many facilities have an assistant manager for the day shift and another for the night shift
- Then there is a manager over the entire unit
- A supervisor or assistant manager helps manage the nurses by:
- Helping with clinical needs
- Primary responsibilities:
- Offer clinical support by answering questions
- Offer support to help pull up or reposition a patient
- Offer support listening to nurses that need someone to talk to about job-related questions and problems
- In the night shift, leadership presence isn’t always there for nurses.
- Works a 12-hour shift
- Paid hourly, not salary
- Having a supervisor that understands both the clinical side and management side is critical to providing excellent support to both the nurses and the upper management.
- The hardest job in health care is a nurse manager.
- Best way to be a nursing supervisor is to remember details about the nurses in your care
- Create an intimate rapport with them
- This increases their trust in you as a leader
- It helps the leader build the team so they know how to use their talents best
Chain of Command
Next we discuss exactly what chain of command means to a new nurse, and how to enact it in the most politically correct way possible.
- There is a reality in hospitals that you have to follow the process of the chain of command.
- Chain of command essentially means that you’re hitting a roadblock with someone and you need to escalate the concern
- For example, you have a concern about a patient and the resident does not agree. Escalating that would mean speaking directly with the chief resident or the attending.
- Another example is that you have a conflict with your colleague and attempt to discuss it with them and they are non-responsive, then you go to your supervisor, then your manager, etc.
- Following the chain of command process protects you as a nurse and it protects the managers and administration
- On the night shift, the night shift supervisor or charge nurse is a nurse’s first step
- Communication is key. Sometimes the person a nurse is having a conflict with doesn’t even know.
- It is important and part of a nurse’s role to give them a shot and be honest about the things that bother or upset them.
- If they are not receptive or they lash out, then they are accountable for their behavior and you can go to the next level.
- The direct method for handling conflict is always the best way.
- It leaves your vulnerable and it is scary.
- It avoids a triangular situation where you don’t know if the person was told about your conflict or if it was ever resolved.
- Another option is to pull someone in and go together to resolve the conflict.
- Other experienced nurses have experience with these crucial conversations and can be a huge support system.
- Sometimes a nurse has to go around the chain of command because the direct supervisor is physically not there.
- It is a good idea to pause, write down what bothered you, and think it through before going up to the next supervisor.
- This helps you sort through your thoughts and put them together professionally.
- Do not have an emotionally-driven conversation
- When looking for support, be selective with whom you let into your circle of trust
- Don’t foster drama or encourage gossip
- It can create a very unhealthy environment within which to work
Advice for New Nurses
Advice from a night shift supervisor to new nurses that might be facing issues with their manager or direct supervisor.
How to navigate issues with direct supervisors or managers:
- AACN has valuable resources such as Healthy Work Environment Standards which covers:
- Creating a healthy culture within the unit
- New nurses should read these standards
- If you have a problem with a new nurse manager or a nursing preceptor, try this:
- Set the expectation correctly –
- Take a moment to say to the preceptor, “This is where I am coming from. This is the kind of patient care I’m looking for. This is the experience that I need. I’m concerned because I’m really having trouble with ______.”
- Set expectations with how you like to learn, too.
- “I’m a very visual person.”
- If you set the expectations clearly, there won’t be any surprises when you have a dialog later on.
- It helps foster trust at the start of your shift.
- It’s ok to say “we are not clicking.” It doesn’t necessarily offend the preceptor.
- It does take courage to come forward and ask to change preceptors.
- Set the expectation correctly –
Advice for Nurse who Has Conflict with Physicians about Patient Care
If you have a new nurse that has a concern about a patient, calls the physician and doesn’t receive an appropriate response for the issue, this is what they should do:
- Always go with your gut, but don’t do it in a silo.
- The senior staff knows the physicians really well – walk through the situation with them
- As a new nurse, you have a responsibility to build trust with that physician too.
- Bring in your charge nurse or an experienced nurse.
- Before you call the physician, write down on a piece of paper what you want to say.
- Sometimes with a physician, it isn’t what you said it is how you said it.
- Unless it is something like a completely inappropriate medication, do what the doctor says, but then call them right back.
- There is a chain of command with physicians.
- It doesn’t happen very often where you have to go to that physician’s chain of command.
- In that instance, you would pull in the overall house supervisor.
- Be assertive and clearly communicate details when you discuss patient care with physicians.
- If you need to call back, as the charge nurse to listen on the other line.
- It wakes up the situation
- Charge nurse can help clear up miscommunications
Encouragement for Nurses With Barriers to Leadership Support
Helpful tips for new nurses that have actual or perceived barriers to leadership support.
- As a nurse, recognize that you are a leader.
- Even as a day-1 nurse, you are a leader in that unit because you are setting the tone for that unit.
- When you say you have perceived barriers with leadership some of it might just be not knowing that person.
- You might not have any personal connection to them.
- You might not know their clinical background experience
- Don’t be so task-oriented that you overlook getting to know your team.
- Come in 10 minutes early and stay 10 minutes late. When you are getting your assignment, have a discussion with the buddy you will be working with all night, such as:
- Learn basic personal details (“what did you do this weekend?”)
- Build rapport
- When you are in critical situations with patients, you have the rapport and established relationship that will help you navigate it easier.
- It makes escalated conversations more comfortable.
Night Shift Supervisor Soapbox
A few last words from Megan Brunson to brand new nurses.
- For night shift nurses – don’t mess around with your sleep.
- Map it out
- When new nurses come to the night shift, they don’t take into account their sleep and they make appointments during the day when they should be sleeping.
- How much sleep you get affects the health of the patients and your entire mindset at work.
- From a leadership perspective, build trust with the people around you.
- This includes the day shift too.
- They will have your back as well as you have theirs.
- Get to know the leadership in your unit.
- Whether that is the charge nurse or the experienced nurse
- Find out who has the listening ear. You will get frustrated. These are normal feelings and you need someone with whom you can talk about it.
- Never use the night shift as an excuse to not get involved.
- I ask people to speak up for the shift
- A meeting in the afternoon won’t work, but I want to be involved in that committee, can we meet at 4:30 p.m. or 7 a.m.?
- Your professional development ultimately feeds back into the patient care you are giving.