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Delegation for New Nurses

August 15, 2017 By Kati Kleber, MSN RN Leave a Comment

Delegation for New Nurses

This podcast is available on iTunes, Stitcher, PlayerFM, iHeartRadio, Libsyn, Spotify, Amazon Music, or your favorite podcast app.

Articles contain affiliate links. For more information on affiliate links, click here

Who You’ll Hear

Kati Kleber, MSN RN – Nurse educator, former cardiac med-surg/stepdown and neurocritical care nurse, author, and speaker.

Elizabeth Mills, BSN RN CCRN – highly experienced neurocritical care nurse, current Stroke Navigator for a Primary Stroke Center

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What You’ll Learn

  • Observe
  • Building Rapport
  • Communication

Tip: Try to work as a CNA while in school if possible!

Remember

  • The difference between assertiveness and rudeness
  • Some CNA’s get bossed around by nurses who do not appreciate them – and that really sucks
  • Nursing is a TEAM sport

Observe

  • How communication flows on the unit
  • How do nurses speak when delegating, how do CNA’s respond?
  • Who do you want to emulate? Who do you NOT want to emulate?
  • How do you believe the nurses who delegate well got to that point?

Build rapport

  • Putting in time to get to know CNA is so incredibly important
  • Not only do you need to develop trust in them, they need to develop trust in you
  • We must build trust. We must establish a relationship. This is how you not only get people to work with you, you get people to work well with you.

Value the expertise and time of the CNA

  • Don’t just dump tasks on people, be considerate of other’s time
  • Even if you’re an RN, you’re not above a giving a bath or doing a task they technically can do
  • They have their own expertise
  • They have their own time management
    • Larger amount of patients, but not as in-depth
    • Working with and balancing multiple nurses
  • Be respectful of their time
    • If the patient has to go to the bathroom and you’re in the room, take them. Don’t leave the room to find the CNA to walk the patient to the bathroom (unless you have something you really have to do is waiting)
  • Express gratitude for helpful CNA’s
    • An observant, helpful, time-conscious CNA is worth their weight in gold
  • When delegating, you must ensure the task is completed appropriately, as you still retain some responsibility

Communication

  • Don’t just say room numbers, say patient names and room numbers
  • Follow up on delegated tasks; it is your responsibility
  • If your level of urgency changes, communicate that – not everyone can sense your new-found level of urgency
  • Make friends with your CNA’s, but don’t cross the line where when you’re delegating, they think of it like a favor or an option not to complete the necessary tasks

More resources

  • Nursing Delegation – FreshRN Blog
  • Delegation Tips for Nurses – FreshRN Blog
  • Anatomy of a Super Nurse: The Ultimate Guide to Becoming Nursey See chapter 6
  • Developing Delegation Skills – American Nurses Association

Filed Under: New Nurse, Podcasts Tagged With: amz, delegation, new nurse, new nurses

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Kati Kleber, MSN RN

The founder and educator behind FreshRN® is a nurse educator, author, national speaker, host of the FreshRN Podcast, and owner of FreshRN® – an online platform created to educate, encourage, and motivate newly licensed nurses in innovative ways. 

Read more about Kati's background and expertise on the FreshRN About page

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